This Privacy Policy explains how Flo-culture, trading as Turas Engagement Partners Ltd (“we”, “us”, “our”), collects, uses, and protects your personal information when you use the Lanterns on Ice mobile application (the “App”). We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Flo-culture, trading as Turas Engagement Partners Ltd, is the data controller for the Lanterns on Ice App. We are registered in England and Wales (Company No. 16634318), with our registered office at Church Hall, 53 Church Street, East Boldon, NE36 0SJ.

You can contact us at katherine.pearson@flo-culture.com or by writing to the address above.

When you use the App, we may collect the following types of information:

• Device and usage data: IP address, device type, operating system, crash data, and general usage statistics.

• Location data: If you choose to enable location services, we may collect GPS and WiFi network data to show your position on maps and provide location-based features. You can switch this off at any time in your device settings.

• Account or contact data: If you contact us, take part in surveys, enter competitions, or use social features, we may collect your name, email address, and any information you choose to provide.

• Aggregated data: We may collect anonymised data about how people use the App to help improve it.

We use your personal data to:

• Provide, maintain, and improve the App and its services.

• Personalise your experience (e.g. showing nearby events or locations).

• Respond to your questions, comments, or complaints.

• Monitor app performance, fix crashes, and improve usability.

• Conduct research, analysis, and reporting on App usage.

• Comply with legal obligations.

• To provide the App, we may share limited data with trusted third-party service providers, including:
  Analytics and crash reporting (e.g. Crashlytics, Flurry, Adobe Analytics) to understand performance and fix issues.

• Mapping services (e.g. Google Maps, Microsoft Bing Maps) if you use location features.

These providers only receive the data needed to deliver their services and must keep it secure.

The App and our website use cookies to improve user experience, monitor performance, and provide analytics. For more details, please see our separate Cookie Policy.

We process personal data on the following legal bases:

• Your consent (e.g. for location data).

• Performance of a contract (e.g. providing App features you request).

• Compliance with legal obligations.

• Our legitimate interests (e.g. improving the App, ensuring security), provided these do not override your rights.

We do not sell or rent your personal information. We may share data with trusted providers to deliver services as outlined above. Some providers may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place to protect your data.

We will keep your personal data only as long as necessary for the purposes described in this policy, or as required by law. When it is no longer needed, it will be securely deleted or anonymised.

We use technical and organisational measures to protect your data against loss, misuse, or unauthorised access. While we take precautions, no system is completely secure, and transmission of data is at your own risk.

Under UK GDPR, you have rights including:

• To be informed about how your data is used.

• To access the personal data we hold about you.

• To correct inaccurate or incomplete data.

• To request deletion of your data (‘right to be forgotten’).

• To object to or restrict processing of your data.

• To request transfer of your data to another provider (‘data portability’).

To exercise these rights, please contact us at the details above. We will respond within one month. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time to reflect changes in law, best practice, or the App itself. The date at the top shows when it was last updated. Please check regularly for updates.

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

katherine.pearson@flo-culture.com

Flo-culture, Church Hall, 53 Church Street, East Boldon, NE36 0SJ